Privacy Policy

Overview

Vela Meridian Systems ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us through this website and our business communications. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding that information.

Information we collect

We collect information that you voluntarily provide to us through our website forms and business communications. This may include:

• Contact information such as name, email address, phone number, and company name
• Business information related to technology needs, project requirements, and organizational context
• Communications and correspondence between you and our team
• Information provided through support request forms, including service categories and issue descriptions

How we use your information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide the services you request
• To communicate with you about our services, engagements, and support matters
• To improve our website, services, and client experience
• To comply with legal obligations and resolve disputes
• To send relevant communications about our services (with your consent where required)

Cookies and analytics

Our website may use cookies and similar technologies to collect information about how visitors use our site. This information helps us understand website traffic patterns, improve site functionality, and enhance user experience. We may use analytics services to gather aggregated, non-identifying information about website usage. You can control cookie preferences through your browser settings. Disabling cookies may affect some features of the website.

Data retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. When information is no longer needed, we securely delete or anonymize it. Contact information provided through website forms is retained for the duration of our business relationship and for a reasonable period afterward to address any follow-up inquiries.

Security practices

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

Third-party services

We may use third-party services to support our website operations, such as hosting providers, analytics tools, and communication platforms. These services have their own privacy policies, and we encourage you to review them. We do not sell your personal information to third parties.

Your choices

You have the following rights regarding your personal information:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal and contractual obligations
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on consent

Contact us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal information, please contact us at:

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.